Company: DARPiN Dynamics Private Limited
Product: Karma AI
Last Revised: April 14, 2025.
1. Introduction
At Karma AI (a unit of DARPIN DYNAMICS PRIVATE LIMITED), we are committed to providing a seamless and transparent experience to all our users. We follow a customer-first approach and have thus adopted a fair and flexible cancellation and refund policy:
2: Important Terms
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Cancellations are allowed only if the request is made within 7 days of placing the order. However, cancellation may not be possible if the order has already been processed or dispatched to our service partners or vendors.
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We do not accept cancellations for digital or AI-based services once the service has been activated or partially delivered. Refund/replacement may be offered in specific cases where the customer establishes a technical issue or non-performance as per the agreed scope.
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In case you receive a defective or non-functional service feature, please contact our Customer Success Team within 6-8 days of activation. We will assess the issue and resolve it with our technical team and/or initiate a replacement or refund where applicable.
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If the delivered service does not match your expectations or the descriptions on our platform, please raise a request with our support team within 6-8 days. We will review the concern and offer a resolution on a case-by-case basis.
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For services covered under third-party warranties or subscriptions, please contact the respective provider directly.
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If a refund is approved by Karma AI, it will be processed within 3-5 working days to the original payment method.
3: Disclaimer
The above policy is determined solely by Karma AI / DARPIN DYNAMICS PRIVATE LIMITED. Our payment partner, Razorpay, is not responsible for any claims or liabilities arising from merchant policies or customer grievances related to service fulfillment.
4. Contact Us
For questions or concerns, please contact:
DARPiN Dynamics Private Limited
Email: [email protected]
Phone: 091-9889883241
Registered Address: CIBA, 6th Floor, Karma AI, Father Agnel Technical Complex, Sector 9A, Vashi – 400703, Navi Mumbai, Maharashtra.